Overview
- SUBE confirmed the accreditation service was restored on Thursday after users reported failures that began the previous day and blocked electronically purchased reloads from appearing on physical cards.
- Officials and multiple outlets said the outage was caused by a problem with an external telecommunications provider and that SUBE’s technical teams worked overnight to recover the system.
- The breakdown produced long lines and service disruption at major transfer points including Constitución station and left some students unable to use their monthly educational discounts.
- SUBE urged users who already paid for reloads not to buy again, to keep receipts, and to re-attempt accreditation now via the Android NFC app, Terminales Automáticas or Carga a Bordo.
- The failure coincided with September’s monthly renewal window for student precargas, highlighting how the SUBE accreditation step — required to transfer digital payments onto a physical card — can quickly affect daily travel and fares.