Study Reveals Generative AI's Impact on Critical Thinking in the Workplace

Microsoft and Carnegie Mellon researchers warn that over-reliance on AI tools may diminish independent problem-solving skills while offering opportunities for enhanced collaboration.

A joint study by Microsoft and Carnegie Mellon University surveyed 319 professionals to examine how generative AI tools like ChatGPT and Copilot influence critical thinking.
62% of participants reported reduced critical engagement while using AI for routine or low-stakes tasks, highlighting risks of over-reliance on these tools.
Workers confident in their expertise were more likely to critically evaluate AI outputs, while less experienced users tended to accept AI-generated results without questioning.
The study identified risks such as diminished problem-solving skills, increased misinformation, and reduced diversity in thought due to mechanized convergence.
Researchers suggest using AI as a collaborative 'thought partner' to encourage deeper inquiry, refine decision-making, and preserve independent critical thinking.