Overview

• The study engaged 16 primary care staff and 37 patients across 14 practices in northwest England and London to assess their views on AI integration in electronic visits.
• Participants raised concerns about depersonalization of care, data privacy risks and the reliability of AI in autonomous clinical decision-making.
• Researchers identified seven strategic AI applications—workflow routing, crisis triage, prioritization, automated follow-up queries, writing assistance, self-help resources and face-to-face booking—that garnered broad support.
• Emphasis was placed on AI complementing rather than replacing clinicians’ judgment to preserve personalized patient care.
• Findings published in May 2025 outline a roadmap for developing and testing AI tools in primary care while underscoring the need for transparent design and trust-building.