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Study Finds Mental-Health Advice Skews Toward Adding Tasks, Extending to AI Chatbots

Researchers urge designers to build prompts that surface what to cut to make guidance less overwhelming.

Overview

  • The peer-reviewed paper, published August 20 in Communications Psychology, reports eight studies involving hundreds of participants.
  • Researchers analyzed lab tasks, real Reddit threads, and responses from ChatGPT to map how advice is framed across contexts.
  • Across settings, suggestions to add activities far outnumbered recommendations to remove harmful behaviors.
  • Participants rated additions as easier and more beneficial, and they viewed cutting harmful habits as easier to advise for close friends than for themselves.
  • The team found ChatGPT mirrored the same additive pattern and recommended design changes to elicit subtractive options in AI-delivered support.