Overview

• Peer‑reviewed research from Linköping University, published in Government Information Quarterly in September 2025, analyzes how service delivery persisted under wartime conditions.
• Surveys of 239 public officials and 882 citizens, plus ten interviews, depict a shift from sporadic interactions to coordinated co‑production across government and civil society.
• The Diia platform served as a central digital hub connecting grassroots solutions to state systems, with the app installed by more than half of Ukrainians.
• Researchers identify growing social trust—built over years since the Orange Revolution—as the enabling condition for cooperation, while noting ongoing corruption concerns.
• The authors caution that data come from a single region and are not fully representative, and they urge investments in flexible, inclusive governance and sustained trust‑building before crises.