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Students Turn to ChatGPT for Mental Health Support, Experts Press for Human Oversight

A new survey shows consumers want humans making the final calls in AI-flagged crises.

Overview

  • An Old Dominion University professor reports college students are skipping therapy appointments in favor of real-time advice from ChatGPT due to convenience, cost, and perceived privacy.
  • Researchers have found AI-written responses are often rated as more compassionate than those from human clinicians, a trend highlighted in new coverage of India’s mental health landscape.
  • Clinicians caution that chatbots lack the human connection central to effective psychotherapy and should not be relied on for trauma or severe conditions.
  • Experts note potential benefits such as 24/7 access and early distress detection that could steer users to human clinicians for evaluation and care.
  • A national poll by Iris Telehealth finds 73% of respondents want human providers to make final decisions in AI-flagged emergencies, with concerns about false positives and overreliance on technology, and demographic gaps in comfort levels.