Overview

• Stripe said the information given by its customer service team was “totally wrong” and confirmed it has no prohibition on the sale of LGBTQ+ content or goods.
• Recordings reviewed by reporters and multiple caller accounts captured representatives stating that LGBTQ purchases had been restricted weeks earlier.
• Stripe has launched an internal review and committed to retraining support agents to ensure accurate responses on content policies.
• The controversy follows pressure on platforms like Itch.io and Steam that led to the deindexing of paid adult games under payment-processor scrutiny.
• Creators and activists warn that unclear enforcement of adult and LGBTQ content rules continues to chill legal sales and undermine marginalized voices.