Overview
- The labor stoppage began on October 1, 2025 and has left roughly 302–304 Nacional Monte de Piedad branches closed with no set reopening date.
- The institution has publicly acknowledged it cannot access branch vaults, so customers who have paid off empeños cannot retrieve their items until operations resume.
- Monte de Piedad says stored items remain under security protocols and insured and has offered measures such as extended deadlines, no custody fees and alternative payment channels including an app, Banamex, OXXO and SPEI.
- Legal and negotiation routes are active: a February 2026 court granted an amparo declaring the strike nonexistent but the union appealed, the STPS proposed solutions both sides agreed to study, and the company points clients to Profeco’s Conciliaexprés or the Federal Labor Tribunal (expediente 1001/2025) for individual claims.
- Customers report financial and sentimental harm with some saying they consider goods lost, and the institution’s long suspension highlights how a public pawnshop model that serves low- and middle-income people can leave many without quick access to emergency credit or personal belongings.