Overview
- A family of nine who booked in September discovered the pub was not serving Christmas dinners this year.
- The group had celebrated Christmas Day at the venue for five years, making this a longstanding annual booking.
- They were not asked for the usual £10-per-adult deposit, then learned post-reopening on December 9 that their reservation lacked a reference.
- With venues fully booked, the family say they will spend Christmas at home after failing to secure an alternative.
- Valiant Pub Company said the kitchen is undergoing a 'mini-transformation,' apologised for the disruption, and said it tried to contact customers with bookings.