Overview
- Thirteen-year-old Logan, who has 22q11 deletion syndrome and was featured on event posters, was placed at the back of the stage and did not activate the switch.
- Organisers say the lights were turned on by the council's 'Dear Santa' competition winner, and the town centre team apologised, citing weather and scheduling delays.
- Stevenage Borough Council issued a public apology and confirmed a formal investigation to review what happened during the switch-on event.
- Mayor Nazmin Chowdhury published the engagement plan she received, which did not mention Logan, reinforcing concerns over planning and communication.
- Logan’s family is seeking a direct apology, the local MP Kevin Bonavia has engaged with both sides, and other councils have offered Logan alternative switch-on opportunities.