Overview
- A long-time Battlefield 6 player says Steam refunded their full Phantom Edition purchase of about $109 after they documented that the Rush mode had been removed despite roughly 470 hours of play.
- The Rush mode was pulled from Quickplay and Custom Search in a recent patch while the mode still appears on EA’s official Battlefield 6 mode list, leaving it accessible only through the game’s Portal feature.
- The player told Steam support that multiple modes had vanished without clear notice and linked EA’s mode page and community updates, and says the support agent agreed the removals “wasn’t right” before issuing the refund.
- Steam’s standard refund guidance favors short playtime, but the platform has made notable exceptions before and it is not yet known whether Valve will apply this refund approach more broadly to other Battlefield 6 customers.
- The case highlights tensions in live-service games over advertised features, developer communication, and platform responsibility, and could prompt more players to seek refunds or demand clearer mode listings and notice from publishers.