State Attorneys General Demand Meta Address Surge in Account Hijackings

A coalition of 41 state attorneys general calls on Meta to improve support and security measures for hacking victims.

41 state attorneys general demand Meta to enhance support for hacking victims, citing a surge in account takeovers and a drain on law enforcement resources.
The coalition, led by New York Attorney General Letitia James, highlights the impact on users and businesses, with some victims incurring financial losses due to fraudulent charges.
Meta is urged to invest more in customer service and account security, amid reports of inadequate response to users' complaints and a lack of human support.
The issue has been exacerbated by Meta's layoffs, particularly in the security and privacy sectors, raising concerns about the company's commitment to user safety.
Meta asserts its investment in technology and staffing to combat account compromises, but the effectiveness of these measures is questioned by state officials.