Overview

• StartupHub.ai spotlights 25 companies actively deploying AI in public services, with use cases spanning predictive infrastructure maintenance, transport optimisation, personalised education, permit and welfare automation, and disaster logistics.
• The Mandarin/Liquid survey reports 42% of public servants see reducing administrative burden as the top AI investment priority, and 82% expect AI to provide intelligent guidance to steer users to the right service.
• Adoption gaps are evident in Australia, where 84% of respondents feel ready to use AI yet report low employer support, and CPSU findings show 81% of usage is self-initiated due to constraints on sanctioned tools.
• Working examples cited include the UK’s Consult AI analysing large volumes of consultation responses and the Australian Bureau of Statistics using machine learning to code millions of census occupation entries.
• Deployment risks remain significant, including privacy, bias and legacy IT hurdles, with responses such as South Australia’s $28 million Office for AI to fund pilots and share learnings across agencies.