Overview

• From July 28, Payback will disable birthdate and postal code authentication for point redemption.
• Users must instead set a personal PIN or activate two-step verification in the Payback app to redeem points.
• Failure to choose one of the new methods will block point redemption at partner retailers such as Edeka, Netto, and dm.
• Cardholders can set their PIN online or by phone and app users can enable verification under 'Services' to receive a new code every 60 seconds.
• The security update impacts only point redemption and does not change how points are collected.