Overview

• The July 24 outage cut internet access for millions of users worldwide, including front-line Ukrainian military units reliant on Starlink for communications.
• DownDetector recorded over 60,000 reports from more than a dozen countries as key internal network services failed.
• Vice president Michael Nicolls confirmed that engineers deployed a software fix and largely restored service after two and a half hours.
• Elon Musk issued a public apology and committed to identifying and resolving the root cause to prevent similar incidents.
• The disruption has prompted governments and businesses to reassess the risks of depending on privately operated satellite networks for critical connectivity.