Overview

• Starlink users began losing service around 3:13 p.m. ET on July 24, triggering more than 61,000 outage reports worldwide at the peak.
• SpaceX’s vice president of Starlink engineering identified a failure in core internal software services as the root cause of the disruption.
• Reports on Downdetector began declining after 4 p.m. ET, and Starlink confirmed that service was fully restored by late evening on July 24.
• Elon Musk apologized on X and pledged that SpaceX will address the software fault to ensure it does not recur.
• The incident, Starlink’s most extensive service interruption to date, highlights reliability risks during rapid growth and follows the rollout of a new T-Mobile direct-to-cell service.