Overview

• Outage tracker DownDetector registered reports jumping from 3,400 to almost 58,000 between 3:09 p.m. and 3:24 p.m. ET, signaling a swift, large-scale failure.
• Many users were met with a “no healthy upstream” message on Starlink’s website during the service blackout.
• Elon Musk apologized on X and pledged that SpaceX would both restore service shortly and remedy the root cause.
• The failure knocked out connections in U.S. metros and spread across Canada, Europe, Latin America, the Philippines, and disrupted Ukrainian frontline communications.
• Partial service has returned but some terminals still display location-based restrictions as engineers implement long-term safeguards.