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Starbucks North America CEO Michael Conway Resigns After Brief Tenure

Conway will not be replaced, with Sara Trilling taking over North American operations amid broader leadership changes.

  • Michael Conway, who assumed the role in April, has announced his resignation effective November 30, concluding an 11-year career at Starbucks.
  • Sara Trilling, the current North American president with 22 years at the company, will oversee retail operations in Conway's stead.
  • Starbucks will eliminate the North America CEO position, aiming to streamline decision-making and boost operational efficiency.
  • The leadership change follows the recent appointment of Brian Niccol, former Chipotle CEO, as Starbucks' new chief executive.
  • Niccol's immediate focus includes improving U.S. store operations and reviving the coffeehouse culture to enhance customer experience.
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