Overview

• The outage affected major cities including New York, Boston, Washington, Chicago, and Dallas.
• DownDetector reported a peak of 1,500 issue reports around 9 am ET.
• Mobile app and drive-thru orders account for over 70% of Starbucks sales.
• Customers expressed their frustration on social media, with some calling it a major inconvenience.
• The cause of the outage remains unclear, though recent global software issues may be related.