Overview
- Users began reporting playback, search and connection failures Tuesday afternoon as Spotify acknowledged a broad outage and said it was investigating.
- Crowd-sourced trackers logged thousands of reports across multiple countries, with Downdetector showing more than 15,000 problem reports from U.S. users by 10:06 ET.
- The most-affected features were the mobile app, general playback and connection tools such as Spotify Connect, with roughly 30% of reports for the app, 27% for playback and 22% for connections.
- Affected users can sometimes work around the disruption by using the browser web player, playing previously downloaded tracks in Offline mode (Spotify Premium) or switching to another device, while reinstalling the app is unlikely to help during a confirmed global outage.
- Spotify has not given a root cause or ETA for restoration, and users are advised to follow the official Spotify Status and Spotify Cares accounts for updates as outages of this type have historically cleared within about an hour but can sometimes take longer.