Overview
- User-submitted reports on Downdetector peaked at nearly 36,000 in the U.S., with thousands more in the UK, Canada, India and parts of Europe.
- Spotify acknowledged the disruption on its Status account, investigated login and playback problems, and later posted an “All clear,” pointing users to a community support thread.
- Roughly 80%–87% of complaints centered on the mobile app, with users citing crashes, persistent loading screens, failed logins and stalled music or podcasts.
- Incident reports steadily declined by late morning as most users regained access, though some residual issues persisted for a subset of users.
- Spotify shares fell nearly 2%–3% in morning trading, and the company has not provided a root-cause explanation in initial updates, with Downdetector figures reflecting user-submitted signals.