Overview

• A video that surfaced mid-June shows irate travellers at Pune airport making a SpiceJet ground staffer sample biryani in protest over its quality during a two-week-old flight delay
• The airline issued a statement saying the food was fresh and procured from an authorized vendor that also supplies other carriers and terminal outlets
• SpiceJet condemned the passengers’ conduct as unacceptable and affirmed that its staff remained polite and professional despite facing verbal abuse and intimidation
• Company spokespeople refused to disclose the exact date and flight number of the incident, emphasizing that the footage was recorded roughly two weeks ago
• Social media reaction is split, with some users criticizing birdrani quality and others denouncing the treatment of the ground staff