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Sparkasse Warns Customers of New ‘Kundenservice’ Phishing Email After €49,000 Theft

Branches across Germany advise customers to verify any Sparkasse message solely through the official app following warnings of a new ‘Sparkasse Kundenservice’ phishing scam.

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Overview

  • The fraudulent email uses fake Sparkasse branding and promises a follow-up call within 48 hours to request a data update.
  • One victim who entered credentials and approved transactions via pushTAN lost €49,421.44 before realizing the scam.
  • A May 5 Dresden court ruling (case 8 U 1482/24) found Sparkasse partly liable for weak login authentication and ordered a €9,884.29 reimbursement plus €1,119.79 in legal costs.
  • Verbraucherzentrale cautions customers to ignore unsolicited emails and confirm any account requests exclusively through Sparkasse’s official channels.
  • Repeated court findings on pushTAN vulnerabilities and new branch alerts highlight ongoing gaps in Sparkasse’s online-banking security.