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Sparkasse Issues Urgent Warning Over Mass ‘Service Update’ Phishing Emails and Texts

Attackers clone bank login pages, then place spoofed calls to pressure victims into approving actions.

Overview

  • Sparkasse reports a fresh large-scale wave of messages labeled “Service Update” that route users to near-identical fake banking portals.
  • Phishing lures cite expiring pushTAN or S‑ID‑Check access, with one variant falsely claiming transfers would stop without a “pushTAN update” after October 3.
  • Credentials harvested on the cloned sites are exploited in follow-up phone scams, with caller ID manipulated to display local branch numbers.
  • Sparkasse and response teams advise never using links in unsolicited messages, accessing accounts only via official apps or websites, and immediately blocking online banking if details were entered.
  • Consumer groups highlight red flags such as generic greetings, spelling errors, urgency tactics, and unexpected links, while a BioCatch study estimates €267 billion in 2024 fraud losses and regulators warn of systemic cyber risk.