Overview

• Spanish authorities have opened a criminal investigation into how the 15-year-old managed to board an easyJet flight from Minorca to Milan without a valid ticket at Mahon Airport.
• easyJet has launched an internal review with its Mahon ground handling provider to identify procedural failures in boarding checks and unaccompanied minor supervision.
• The boy lost sight of his parents amid high summer passenger volumes and inadvertently boarded the Milan-bound flight instead of his scheduled TUI service to London.
• Upon arrival at Malpensa, easyJet arranged for the teenager’s mother to fly to Milan so they could reunite and return together to London.
• The incident highlights vulnerabilities in peak travel operations and reliance on third-party handlers for safeguarding unaccompanied or vulnerable minors.