Overview

• The couple asked ChatGPT about entry rules and received an answer that no visa or authorization was needed for Puerto Rico, omitting the mandatory ESTA under the U.S. Visa Waiver Program.
• At airport check-in, airline staff told them their paperwork did not satisfy U.S. immigration rules and denied them boarding, causing them to lose their flight.
• Their Instagram video has drawn millions of views and captured Mery Caldass blaming ChatGPT and joking that her insults triggered a chatbot “revenge” error.
• Experts and commentators warn that ChatGPT’s technically accurate but incomplete advice illustrates the danger of relying solely on AI for legal or administrative guidance.
• In a follow-up video, the male influencer denied that ChatGPT was at fault, called the viral narrative “false,” and refocused attention on the actual documentation mix-up.