Overview
- The couple missed their flight to Puerto Rico after ChatGPT failed to mention the required ESTA under the U.S. Visa Waiver Program.
- Mery Caldass’s tearful TikTok blaming ChatGPT went viral and prompted widespread online criticism and defence of AI guidance.
- Travel analysts pointed to Spanish-language prompting nuances that led the model to interpret “visa” narrowly and omit the ESTA requirement.
- After securing the necessary authorization, Mery Caldass and Alejandro Cid reached San Juan and shared videos from a Bad Bunny concert.
- The episode has reignited debate over generative AI reliability, user prompting practices and the importance of cross-checking official travel rules.