Overview

• A court in Cangas ruled that Abanca must reimburse €9,410 plus interest to a phishing victim who was deceived through SMS and a fraudulent customer-service call.
• The Provincial Court in Vigo upheld a decision requiring Abanca to refund €3,530.78 to a smishing victim, despite prior warnings from a bank manager.
• Judges in both cases criticized Abanca for failing to implement effective technological safeguards to prevent fraud, deeming user warnings insufficient.
• These rulings mark the fifth wave of judgments against Abanca in six months, with courts ordering refunds totaling nearly €170,000.
• Abanca disputes claims of gross negligence but remains obligated under Spanish payment-service liability rules, which shift the burden of proof onto banks.