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10h ago

Spain’s Customer-Service Bill Clears Key Committee With Language Rights and Tougher Anti-Spam Rules

The bill now advances to a full Congress vote following a negotiated deal that adds language-rights obligations alongside stricter curbs on commercial calls.

El ministro de Derechos Sociales, Consumo y Agenda 2030, Pablo Bustinduy.
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Overview

  • The Commission for Social Rights and Consumption approved the customer-service law after negotiations, sending the text to the Congress plenary for final approval.
  • The agreed measures require special prefixes for commercial and customer-service calls, compel operators to block calls that lack proper identification, forbid unsolicited calling without consent, and void contracts concluded through such calls.
  • On the anti-spam provisions, PP, Junts, ERC and Sumar voted in favor, PSOE voted against, Vox and EH Bildu opposed the change, and PNV and Podemos abstained.
  • The law obliges companies providing basic services or firms with more than 250 employees or over €50 million in annual turnover to offer customer care in co-official languages in regions where they operate.
  • The push follows a March order that led operators to block 48 million spam calls through August and a Facua survey showing 98.9% of respondents still received such calls, highlighting gaps around fixed-line marketing.