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Spain to Upgrade ATMs for Universal Accessibility on June 28

Banks plan to retrofit tens of thousands of machines with sensory-friendly interfaces under Law 11/2023 to expand inclusion nationwide.

¿Tu banco está preparado? El 28 de junio cambia todo en los cajeros automáticos
Entre las novedades se encuentra la inclusión de audioguías en el cajero.
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Overview

  • Law 11/2023 takes effect on June 28, mandating multi-sensory ATM interfaces including high-contrast displays, enlarged text, audio guidance and tactile controls.
  • Newly installed ATMs must comply immediately, while existing machines may operate until the end of their economic life with a final deadline of June 29, 2030.
  • Banks are required to inform customers which ATMs have been adapted and train staff to assist users with visual, auditory and cognitive impairments.
  • Retrofitting over 47,000 ATMs is estimated to cost between €1,500 and €3,000 per unit.
  • The reforms fulfill Spain’s obligations under the UN Convention on the Rights of Persons with Disabilities and the EU Disability Strategy 2021–2030.