Overview

• Spain's Accessibility Law, approved in May 2023, requires ATMs to offer multi-sensory interfaces, including voice guidance, tactile features, and high-contrast displays.
• All new ATMs installed after June 28, 2025, must meet these accessibility standards, while existing machines have until June 29, 2030, for upgrades.
• The regulation aims to improve financial inclusion for over 4.3 million people with disabilities and elderly users across Spain.
• Banks face significant financial investment, with upgrade costs estimated between €1,500 and €3,000 per ATM for over 47,000 machines nationwide.
• The Spanish Banking Association supports the initiative, viewing it as an opportunity to enhance customer service, with some banks piloting advanced solutions like facial recognition and voice-activated systems.