Overview

• The outage began around 3:13 p.m. ET on July 24 and lasted about 2.5 hours, marking Starlink’s most severe disruption since its 2020 launch.
• More than 61,000 user reports on Downdetector signaled global connectivity loss across over 140 countries at the peak of the blackout.
• Vice president Michael Nicolls said failures in key internal software services caused the network to go dark.
• Ukrainian forces experienced a total communications blackout along the front line, disrupting drone operations and reconnaissance.
• Elon Musk and Starlink executives apologized on X and have launched a detailed probe to remediate the software fault and bolster network reliability.