Overview
- The new requirement is part of a wider shift that includes allocated seating and other policy changes taking effect on January 27, 2026.
- Refunds for extra-seat purchases will be issued only if at least one seat was empty at departure, both tickets were in the same fare class, and a claim is filed within 90 days.
- Currently, passengers who need more space can request a complimentary extra seat at the terminal or buy one in advance and seek reimbursement after the flight.
- Coverage reports that travelers may be turned away from fully booked flights and rebooked if they cannot secure adjacent seats.
- An Orlando-based travel agent, Jason Vaughn, said the change will worsen the flying experience, while NAAFA chair Tigress Osborn said Southwest had been a rare option for many larger passengers.