Southwest Airlines Faces Backlash Over New Seat Design

The airline's unveiling of thinner, redesigned seats has sparked criticism from customers on social media, with some opting for other carriers.

Southwest Airlines introduced a new seat design, set to debut in 2025, which has been met with criticism on social media for appearing uncomfortable.
The redesigned seats are part of an updated cabin interior aimed at enhancing customer experience but have been likened to 'lawn chairs' by some.
Despite the backlash, Southwest claims the seats provide 'ultimate comfort' and maintain or exceed current seat width and pitch standards.
The new Recaro seats are designed to maximize cabin space, allowing for more passengers onboard, but have been criticized for their thin appearance.
Customers have expressed their dissatisfaction by stating they would switch to other airlines, with Delta being a popular alternative mentioned.