Overview
- Direct Carpets Hampshire in Shirley posted a notice saying it had gone into liquidation, and the long‑running store shut with prepaid orders unfulfilled.
- Customers describe losing hundreds or thousands up front, often after cash discounts, with one mother who cares for three children saying she handed over £1,000 and was left with bare floors.
- Owner Wayne Nelson apologized, said he has left Southampton after threats, and cited a business loan, illness and a failed wholesaler as reasons the firm collapsed.
- People who paid by card are trying bank chargebacks, while those who paid cash say they expect little or no recovery through the insolvency process.
- The property that housed the shop, including two flats above, is on the market for about £460,000, marking a sale of the premises as the business winds down.