Overview

• 17,000 households in Devon remain under boil water notice after cryptosporidiosis outbreak.
• Susan Davy has forgone her bonus for the second consecutive year, redirecting funds to customer support.
• Pennon appoints new chairman as part of a broader effort to restore public trust.
• The company is compensating affected customers with £3.5 million and providing bottled water.
• Pennon reports increased revenues but wider losses due to debt and fines for pollution incidents.