Overview
- South East Water says service is largely back across Kent and Sussex after nearly a week without running water for many homes.
- Restoration includes 6,500 properties in Tunbridge Wells and 16,500 in East Grinstead, though some areas still report low pressure or intermittent supply.
- Around 320 properties in Bidborough remain affected, with tankers deployed and bottled‑water sites kept open as a precaution.
- The company blames burst pipes, power cuts and depleted storage tanks following Storm Goretti, and says switching off booster pumps allowed reservoirs to refill.
- Ofwat has opened investigations into customer support and whether supply duties were breached, while public anger grows over disrupted bottled‑water deliveries and some residents cancelling direct debits.