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South Africa Opens Digital Visitor Center at OR Tambo Ahead of G20 Arrivals

The paperless hub gives arriving travelers real-time guidance across all nine provinces.

Minister of Tourism Patricia de Lille (2nd from right) cuts the ribbon to launch the Smart Visitor Information Centre, 19 November 2025, at OR Tambi International Airport in Kempton Park. With her are, from left, Bronwen Auret from SA Tourism, Tshifhiwa Tshivhengwa from the Tourism Business Council of South Africa, Deputy Tourism Minister Makhotso Magdeline Sotyu, and Jabulani Khambule, from Airports Company South Africa (ACSA). Picture: Michel Bega/The Citizen
Image for illustrative purposes. Picture: iStock

Overview

  • The Smart Tourism Visitor Information Centre is now operating in OR Tambo International Airport’s international arrivals hall following its 19 November launch.
  • The centre delivers digital, real-time tourism, culture and heritage content by province, includes safety tips, and lets users scan QR codes to save details to their phones.
  • Airports Company South Africa calls the facility a milestone one‑stop shop and says planning and delivery took about six months.
  • The unveiling was timed for Johannesburg’s G20 Summit on 22–23 November, with ACSA expecting about 80% of delegates to transit through the airport.
  • Officials present the initiative as part of a broader digital shift to support a growing tourism sector that recorded roughly 7.6 million international arrivals from January to September 2025.