Overview

• Sales restart in Japan from August 27 on a gradual basis, following the model’s return to stores in parts of Europe earlier this week.
• Sony’s investigation found that environmental conditions during manufacturing caused circuit-board defects that led to random reboots, shutdowns, and power-on failures.
• A strengthened quality-control framework and a new management system now verify and evaluate manufacturing risks, and are already applied to replacement units and current retail stock.
• Customers who bought an Xperia 1 VII before July 4 remain eligible for a free replacement, with program details provided on Sony’s website.
• Sony issued public apologies for the disruption and for delays some buyers faced in receiving replacements, and it plans to extend the new controls to future Xperia devices.