Overview

• The option is live in users' Transaction History on the PS Store website and in the PS App.
• On the app, users open the menu, tap Transaction History, select a purchase, then choose Request Refund.
• Coverage notes the PS App provides a quicker route than the website for starting a refund request.
• Approval criteria are unchanged: requests generally must be within 14 days and not for downloaded or streamed items unless faulty.
• Outlets report this UI update is part of broader store improvements that are planned, including Apple Pay support, verified‑purchase ratings, and accessibility tags.