Overview
- In a video posted on X, the actor asked travelers to control their anger and treat airport ground crews with respect.
- He said his own family waited about 4 to 4.5 hours for a delayed flight and acknowledged widespread cancellations and missed events.
- Sood referenced viral clips showing passengers shouting at staff and argued frontline employees lack decision-making power.
- News reports attribute the airline’s ongoing turmoil to poor adaptation to November’s tighter flight duty time limits, leading to pilot shortages, major delays, and DGCA action.
- Deccan Chronicle reported online backlash accusing Sood of doing paid PR, which he denied, while a fellow actor alleged that influencers were being offered money to help the airline’s image.