Overview
- The actor posted a video on X on Saturday urging travelers to treat IndiGo’s ground crew with empathy and restraint.
- He said his family’s flight was delayed about four to four-and-a-half hours, underscoring widespread hold-ups reported across airports.
- Sood stressed that frontline employees are not decision-makers and asked passengers to stop shouting at staff seen in viral clips.
- Coverage attributes the ongoing disruption to IndiGo’s failure to adapt to stricter Flight Duty Time Limitations that took effect in November, triggering pilot shortages.
- The DGCA has taken action as cancellations and long delays left passengers stranded and led to missed weddings, meetings and events.