Sonos Restructures Leadership Following App Update Fallout

CEO and Chief Product Officer depart as the company addresses financial and reputational challenges caused by a flawed app redesign.

Sonos announced the departure of Chief Product Officer Maxime Bouvat-Merlin, a day after CEO Patrick Spence stepped down.
Interim CEO Tom Conrad will absorb the responsibilities of the CPO role, which is being eliminated as part of a leadership restructuring.
The leadership changes follow backlash over a May 2024 app update that disrupted key features and angered long-time customers.
The botched app redesign has cost Sonos an estimated $20–$30 million and contributed to layoffs of approximately 100 employees in August 2024.
Reports suggest top executives ignored internal warnings about the app's readiness, prompting efforts to rebuild trust and stabilize the company.