Sonos Layoffs and App Issues Disrupt Business Operations

The company faces financial strain and customer dissatisfaction due to a problematic app update and subsequent layoffs.

Sonos has laid off 100 employees, representing 6% of its workforce, to manage costs related to fixing its new app.
The recent app update has been widely criticized for removing key features, leading to significant user backlash.
Sonos is considering bringing back its old app to alleviate customer frustrations while continuing to improve the new version.
Two new product launches have been delayed as the company prioritizes resolving app issues.
CEO Patrick Spence has acknowledged the app's problems and committed to biweekly updates to address them.