Overview

• Sonos has laid off 100 employees, representing 6% of its workforce, to manage costs related to fixing its new app.
• The recent app update has been widely criticized for removing key features, leading to significant user backlash.
• Sonos is considering bringing back its old app to alleviate customer frustrations while continuing to improve the new version.
• Two new product launches have been delayed as the company prioritizes resolving app issues.
• CEO Patrick Spence has acknowledged the app's problems and committed to biweekly updates to address them.