Sonos Delays Major Product Launches to Address App Issues

CEO Patrick Spence emphasizes the need to fix app problems before releasing new products, impacting Q4 sales expectations.

Sonos has postponed the release of two major products, including a likely successor to the Arc soundbar.
The delay is due to significant issues with the redesigned Sonos app, which has faced customer criticism.
The company is investing up to $30 million to resolve app-related problems and improve user experience.
Sonos plans to release bi-weekly updates to address app shortcomings, with key features returning by October.
CEO Spence acknowledges the push for rapid innovation backfired, committing to restoring customer trust.