Sonos Commits to Quality Overhaul After App Update Fiasco

The company outlines a comprehensive plan to restore customer trust and improve software reliability.

Sonos has announced seven new commitments to address the issues caused by the May app update and to enhance overall customer experience.
CEO Patrick Spence and the executive team will forego their bonuses for the fiscal year unless significant improvements are made.
The company will extend warranties by an additional year for home theater and plug-in speaker products currently under warranty.
Sonos will implement more stringent pre-launch testing and gradually release major app updates to prevent future issues.
A new Quality Ombudsperson and Customer Advisory Board will be established to ensure transparency and better customer feedback integration.