Sonos CEO Steps Down After App Redesign Fallout

Patrick Spence resigns following a disastrous app update that disrupted user experience and hurt the company's financial performance.

Patrick Spence has resigned as CEO of Sonos after eight years, with board member Tom Conrad stepping in as interim CEO.
The resignation follows widespread criticism of a May 2024 app redesign that introduced bugs, removed key features, and caused connectivity issues for users.
The app overhaul was tied to the launch of Sonos's first headphones, the Sonos Ace, which failed to integrate fully with the company's ecosystem.
Sonos experienced a 16% revenue decline in Q4 2024, with analysts predicting further losses during the holiday season, and its stock price dropped 13% after the app update.
The company has faced additional challenges, including product delays, project cancellations, and workforce reductions, as it works to regain customer trust and stabilize operations.