Sonos CEO Apologizes for Faulty App Update

Company commits to bi-weekly fixes after customer backlash over missing features and system instability.

Sonos released a redesigned app in May that removed key features, causing widespread user frustration.
CEO Patrick Spence issued a public apology and detailed a roadmap for future updates.
The company plans to restore missing functionality and improve system stability through October.
Updates will address issues like volume control, music library access, and alarm reliability.
Sonos aims to regain customer trust by prioritizing app improvements.