Overview

• Rhodes, 75, says she paid £14,000 in May for an adapted bed and mattress intended to help with mobility needs.
• She reports the items never arrived and says repeated attempts to reach the retailer brought no refund.
• The firm told reporters some orders were delayed and said customers had been refunded.
• Her comments were first reported by The Sun and then covered by the Mirror and the Manchester Evening News.
• Coverage has not reported independent confirmation of a refund to Rhodes or any police or regulatory action.