Overview
- Sonder said it is immediately winding down operations and will pursue a court‑supervised Chapter 7 liquidation of its U.S. business, with insolvency proceedings abroad.
- Marriott removed Sonder from its channels after declaring the 2024 licensing agreement no longer in effect due to Sonder’s default.
- Guests in multiple cities reported being told to leave within 24 hours, with some returning to find their belongings packed and left in hallways.
- Marriott said it will contact customers who booked through its platforms to support refunds, though several travelers said they received no rebooking help.
- Sonder blamed delayed and costly integration with Marriott’s Bonvoy system for a sharp revenue decline, compounding losses from its asset‑heavy lease model across roughly 40 cities.